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Having Trouble Connecting?

Basic troubleshooting steps:

  • Check your internet connection: Ensure you have a stable internet connection with sufficient bandwidth to support video calls.
  • Restart the Teams app: Close and reopen the Teams application.
  • Verify audio and video settings: Check your microphone and speaker settings within Teams, and make sure your camera is properly selected and functioning.
  • Update Teams application: Check for updates and install the latest version of Microsoft Teams.
  • Check device settings: Ensure your device’s audio and video settings are configured correctly. Check for any permission prompts
  • Restart your device.

Advanced troubleshooting steps:

  • Test your microphone and camera: Use the built-in test call feature in Teams to check if your audio and video are working properly.
  • Join the meeting via web browser: Try accessing the meeting through the Teams web app to isolate if the issue is specific to your desktop application.
  • Clear Teams cache: Clear the cache of the Teams application to potentially resolve temporary issues.
  • Check for network restrictions: Ensure your network firewall isn’t blocking Teams communication.
  • Check for conflicting applications: Close any other applications that might be interfering with Teams.

Still having trouble? Contact us at careteam@carencia.com.

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