We value your privacy

We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. By clicking "Accept All", you consent to our use of cookies.

Customize Consent Preferences

We use cookies to help you navigate efficiently and perform certain functions. You will find detailed information about all cookies under each consent category below.

The cookies that are categorized as "Necessary" are stored on your browser as they are essential for enabling the basic functionalities of the site. ... 

Always Active

Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data.

No cookies to display.

Functional cookies help perform certain functionalities like sharing the content of the website on social media platforms, collecting feedback, and other third-party features.

No cookies to display.

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.

No cookies to display.

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

No cookies to display.

Advertisement cookies are used to provide visitors with customized advertisements based on the pages you visited previously and to analyze the effectiveness of the ad campaigns.

No cookies to display.

Skip to content
  • F.A.Q.
  • Education
  • Refer to Us
  • Contact
  • F.A.Q.
  • Education
  • Refer to Us
  • Contact
primary logo - vector smoothed perfect
  • Services
    • Overview
    • Overview
    Mind
    • Integrative Psychiatry
    • Conventional Psychiatry
    • Psychotherapy
    • Addiction Psychiatry
    • Integrative Psychiatry
    • Conventional Psychiatry
    • Psychotherapy
    • Addiction Psychiatry
    Specialty Services
    • Ketamine
    • Injections
    • Ketamine
    • Injections
    Body
    • Functional Medicine
    • General Healthcare
    • Functional Medicine
    • General Healthcare
    Lifestyle
    • Lifestyle Psychiatry
    • Nutrition
    • Lifestyle Psychiatry
    • Nutrition
  • Conditions
    • Conditions Overview
    • Addiction
    • Anxiety
    • Mood Disorders
    • Physical Conditions
    • PTSD
    • OCD
    • Conditions Overview
    • Addiction
    • Anxiety
    • Mood Disorders
    • Physical Conditions
    • PTSD
    • OCD
  • About
    • About Carencia
    • Meet The Team
    • Coverage & Fees
    • How It Works
    • Medicine
    • About Carencia
    • Meet The Team
    • Coverage & Fees
    • How It Works
    • Medicine
  • Locations
  • Get Started
Get Started

Getting Started

carencia logo designed by the cooper studio

Thank You for Your Courage

We know that reaching out for help regarding your mental health is not easy. We hope you are proud of yourself for taking this step, and we’re honored to be considered for your treatment. 

In order for our team to serve you as efficiently and effectively as possible, we ask that you fill out this secure, HIPAA compliant questionnaire so that we can ensure we have all needed information and we are the proper fit to serve your mental healthcare needs. 

lobby of carencia physical location
  • We've Detected You're on a Mobile Device

    To avoid issues completing this form; we recommend using a computer with Chrome or Edge browser. You may continue if using Safari or Chrome and are running the latest iOS/iPadOS or Android version on your mobile device.

  • Carencia New Patient Form

  • Before We Begin

    This is part 1 of 2. After completing this form, you will receive a welcome email to complete your medical history and more prior to your appointment.

    To set you up for success in completing this form, please have the following items ready as they will be needed during the new patient form process:

    • A photo of your insurance card
    • A credit card to place on file
    • A photo required for identification

    You cannot complete this form without that information so please have it ready before you begin!

    Note: We recommend completing this form on your computer. If you have issues, please try the following:

    • Clear your browser history/cookies.
    • Check for browser updates
    • Try viewing the website in private/incognito mode.

    If you are having trouble with the form or have questions, please contact us at welcome@carencia.com.

  • Service and Provider Preferences

    Carencia offers different services with multiple providers in different states
  • To learn more about our team and their specialties, click here. The team will open in a new window, you can safely close it when you're done to return back to this form.

  • Patient Questionnaire

  • We want to ask you a few questions to make sure we are a good fit, have transparency about our services, and to guide on to choosing the optimal path for your care.

    There are no right or wrong answers, these questions simply help the Carencia team determine appropriate next steps. Please answer all questions as honestly as possible.

  • *Please be aware, this requires an in-person visit to our practice

  • *Please be aware, this requires an in-person visit to our practice

  • *Please be aware, this requires an in-person visit to our practice

  • *Please be aware, this requires an in-person visit to our practice

  • *Please be aware, this requires an in-person visit to our practice.

  • Appointment Preferences

    Carencia generally operates 8am-5pm timeframe but we can work with you to accommodate some individual scheduling needs.
  • Patient Information

  • / /
  • - -
  • Providing Your Photo

    Your photos are for safety and for your provider to accurately identify you for treatment purposes. Your photo is Protected Health Information (PHI) and will be securely stored in your medical record. Your photo is not shared or used outside of Carencia and for treatment purposes only. You can always easily update your photo later if you prefer.

  • Browse Files
    Cancelof
  • Contact Information


  • Referral Information


  • Guardian/Guarantor Information

  • Browse Files
    Cancelof
  • Employment Information

  • Insurance Information

  • For more information about insurance and our fees, click here.

  • / /
  • Browse Files
    Cancelof
  • Browse Files
    Cancelof
  • EXAMPLE OF BLUE CROSS BLUE SHIELD PPO WHICH WE ACCEPT, WE DO NOT ACCEPT HMO PLANS

  • Image-288
  • EXAMPLE OF CARVEOUT PLAN WHICH WE DO NOT ACCEPT

  • Image-289
  • Secondary Insurance Information


  • / /
  • Browse Files
    Cancelof
  • Browse Files
    Cancelof
  • Financial Responsibilities


  • Emergency Contact Information

  • Financial Information

  • AN HONEST APPROACH TO BILLING & FEES

    At Carencia, financial transparency is a point of pride. We encrypt and securely store your credit card information and will only charge your card in the event of a late cancellation or a missed appointment. There will be a balance due after services are rendered.

    We understand cancellations or skipped appointments can occur, but this is a missed opportunity to assist another patient at this time.

  • prevnext( X )


      Credit Card Details
    • Acknowledgements

    • Financial Agreement & Advanced Beneficiary Notice

      Carencia Mental Healthcare enjoys offering extended visits, combining services such as psychotherapy and psychopharmacology to
      improve outcomes as well as offer a more efficient model of care. In order to do this, it is important to understand we need to
      collect payments in a timely manner for services offered as well as fees that have been applied to your account. The guarantor
      listed on file will be the party legally and financially responsible for the account. This is usually the patient, but can be a parent,
      guardian, or another entity such as an employer. In the case of the treatment of a minor, only one parent will be listed as we
      cannot split responsibility.

      We accept most major credit cards, checks, or cash. We ask that a credit card be kept on file and up to date. We will process
      payment on the card for services rendered or to provide payment for charges to your account for balances due. We will only
      charge your card for services provided or fees discussed in this agreement.

      For all missed appointments or late cancellations, we will charge the card on file generally by the end of the respective day or
      within 24 hours of the visit, however this is not guaranteed and can be at a later time.

      Assignment of Benefits

      The assignment of benefits authorizes the practice to file the insurance claim, accept payment from the insurance carrier, and collect patient balances directly from the patient and/or guarantor. The Medicare lifetime beneficiary claim authorization gives the provider permission to file claims on behalf of a patient to Medicare. For those health care providers who accept assignment, I hereby authorize any insurance carrier with whom I have a policy to pay directly to that provider any benefits of any policies of insurance to those health care providers who have rendered services to me and who accept such assignment. Information about me that is necessary to substantiate my insurance claims may be released by the health care provider involved in my care.

      Financial Responsibility

      I agree to pay all charges that are not paid in full by assigned insurance. If such amounts due to the health care providers are not paid after reasonable notice, that account shall be deemed delinquent and a service charge might be added to the amount due. In the event that I default on payment of my account, I agree to be responsible for collection fees and interest due on amounts in default. In the event of missed or late cancel appointment, there will be a fee. A late cancel is considered less than 24 hours in advance. Please understand it is your responsibility to notify our office and you must receive confirmation of our receipt of your communication.

      Medicare Lifetime Beneficiary Claim Authorization

      I request that payment of authorized medical benefits be made either to me or on my behalf to Maestro Healthcare, LLC for any services furnished to me by the provider. I authorize any holder of medical information about me to release to the Center for Medicare and Medicaid Services and its agent any information needed to determine benefits or the benefits payable for related services. I understand my signature requests that payment be made and I authorize release of medical information necessary to pay the claim. If other health insurance is indicated on item 9 of the CMS-1500 claim form or elsewhere on the approved claim form or electronically submitted claim, my signature authorizes release of information to the insurer or agency shown. In Medicare assigned cases, the provider or supplier agrees to accept that charge determination of the Medicare carrier as the full charge and the patient is responsible only for the deductible, co-insurance, and non-covered services. Co-insurance and deductible are based upon the charge determination of the Medicare carrier.

      Non-Coverage

      We have reason to believe your insurance company may not pay for the “Items/Services” listed below rendered byCarencia because of certain coverage problems that will be listed under “Reason.” You can still receive this care, since you or your healthcare provider may have good reason to think you need it, but it is likely you will have to pay. We have estimated about how much you may have to pay under “Estimated Cost” to help you decide whether or not to receive the care listed.

      Items/Services Reason Estimated Cost
      Venipuncture Not in our contract $25
      Urine Drug Screen Cup* Not in our contract $15
      Missed/Late Cancel Visit 30 minute Not in our contract $75
      Missed/Late Cancel Visit 60 minute Not in our contract $120
      FMLA/STD (per completion) Not in our contract $60
      Social Security/Formal Disability Not in our contract $225
      After Hours Visit** Not in our contract $30
      Prolonged Healthcare Service Not in our contract $140
      Telephone Consultation Not in our contract $20
      Vivitrol Care/Case Management Not in our contract $15

      If we are not in-network with your insurance carrier, you will be responsible for the full-service fee. We will provide you with a receipt you may submit for possible reimbursement at your request, however we do no attempt billing for non-contracted insurance carriers at this time. For your convenience, the services fees are listed below.

      * The fee associated with the urine drug screen cup is for the cost of procurement and is not regarding the technical/clinical services of evaluating analyzing the results of the specimen sample.

      ** After hours visits are considered out of the normal operating hours set forth in our agreement with insurance contracts. The qualifying times and days for this designation are visits after 5:00pm CST and before 8:30am CST. The days this covers are Saturday and Sunday of every week and all nationally recognized holidays. This fee is a voluntary fee for those that prefer to have visits after customary hours for their own convenience or needs and is by no means an obligation to attend visits during these times.

      Fee Schedule

      Our rates, fees, and financial policies are all subject to change at any time. Please know it is your responsibility to check the website for the most up to date costs and fees schedule.

      * After hours call are calls are outside of M-F 9-5 hours and that are not related to a recent visit and this is determined by a 48 hours window after the most recent office visit or 24 hours before the next visit.

      Service Fee
      New Patient Evaluation $225
      Follow Up Visit Therapy $225
      Follow Up Visit for Medicine $125
      Missed/Late Cancel Visit $120 Initial/Therapy | $75 Medication/Follow Up
      Venipuncture $25
      Urine Drug Screen Cup $15
      FMLA/STD (per completion) $60
      Secondary Claim Filing (Time/Admin) $20
      After Hours Visit $30
      Phone Consultation /After Hour Calls $20
      Vivitrol Care/Case Management $15/month
      Medical Records Request $25 for for 20 pages.
      + $0.25 for each additional page.
      + $10 processing fee.
      + any postage costs.

      Disclaimer

      Our rates, fees, and policies are all subject to change at any time. By signing this agreement, as the patient/guarantor, you understand and agree to abide by our financial agreement which includes authorization to charge the card on file for services rendered or fees accrued. I understand that my information will be saved on file for future transactions on my account.

    • Clear
    • Appointment Agreement

      Since all care happens and is contingent on the appointment, we think it is imperative to communicate clearly about our appointment policies. When you schedule an appointment with Carencia we set aside enough time to provide you with the highest quality care. With growing demand for mental health care and limited access to meet this demand, we have more patients who need care than we have room in our daily schedule. When a patient does not show up for their appointment or cancels too close to their scheduled time, we are unable to fill this appointment time with another patient who needs care. This agreement is our attempt to ensure that both you and our other patients receive the care that you need.

      Reminders

      We send out reminders both via email and SMS. If you choose to unsubscribe from emails or your portal, please know this effects the delivery of your reminders. Our reminders are a courtesy, it is ultimately your responsibility to know your appointment details.

      Telehealth Appointments

      Currently, we send access and information about your telehealth appointment to the email we have on file for you. Please note, if you have not received the information, it is most likely because it has been flagged into your spam/junk or we do not have the correct email for you on file. It is wise to check this in advance and let us know so we can make sure you have your access prior to the appointment. Lastly, in the event you are running late or are unable to make your in-person visit, we can accommodate you by changing to an online for most patient visits, however there are exceptions.

      Late Cancellations

      We consider a late cancellation to be within 24 hours of your appointment. We understand at times there are unexpected events or needs that arise requiring the late cancellation of an appointment. We want to be transparent and clear there are fees associated with a late cancellation and the fees are found in our financial policy. The fee will be charged automatically to the card we have on file. If we do not charge the card, please expect to pay the fee at your next visit. In the event there was a true emergency, please let us know and we can review to credit your account for any charges related to the late cancellation. Lastly, if you have reoccurring appointments scheduled, they will be canceled and further appointments can be discussed with staff.

      Late Arrivals

      We understand events out of our control happen and if you arrive to your appointment late, we will do all we can to accommodate you. In the event you arrive more than 10 minutes late, we may need to ask you to reschedule as to not impeded other patients care. If you are consistently late to your appointments, we consider this a barrier to our ability to provide adequate care.

      Missed Appointment

      A missed appointment is simply not showing to your appointment whether online or in person without notice. We want to be transparent and clear there are fees associated with a missed appointment and the fees are found in our financial policy. The fee will be charged automatically to the card we have on file. If we do not charge the card, please expect to pay the fee at your next visit. In the event there was a true emergency, please let us know and we can review to credit your account for any charges related to the missed appointment. Lastly, if you have reoccurring appointments scheduled, they will be canceled and further appointments can be discussed with staff.

      Termination Notice

      We find that doing our part to lay out expectations is a critical component to a successful relationship and to minimize disruptions in care. If there are a combined total of three missed appointments or late cancellations in a 12-month period, we want to be transparent that our policy is to discontinue our relationship with you. It is imperative there is a commitment to attendance as it is necessary for successful treatment.

    • Clear
    • Consent To Treatment Agreement

      I understand the decision to participate in treatment, including its direction, is voluntary.

      I understand Carencia Healthcare, LLC will provide information relevant to my decision making including the purpose of proposed treatment(s), viable alternatives, foreseeable risks and benefits, and the potential for lack of benefit. I understand that consenting to treatment is an evolving process and not a simple one-time “permission.” I understand there will be on-going conversations and decision making that will allow for review of previously discussed information and new information, with respect for my autonomy along the way.

      I understand treatment is not guaranteed by a physician and can be provided solely by an accredited and licensed Nurse Practitioner.

      I understand that, if prescribed a medication classified as a controlled substance, I will be required to submit a point-of-care (POC) urine drug screen (UDS) prior to treatment initiation and random UDS thereafter supported by treatment practice guidelines and suggestions. I understand that, when prescribed controlled substances, POC tests are used for visit decisions, and the Carencia provider will always send out the specimen to a lab for result confirmation, as is the standard of care, with the possibility of additional fees unrelated to Carencia based on lab fees/insurance.

      I understand that controlled stimulant medications, such as Ritalin, Vyvanse, and Adderall products, commonly prescribed for Attention-Deficit Hyperactivity Disorder, are not currently prescribed by Carencia Healthcare providers.

      I understand that Carencia Healthcare has an attendance policy that applies to me. There are fees associated with late cancel and missed appointments addressed further in the financial agreement. After three (3) late cancel or no show appointments, Carencia will terminate services and refer out to another community provider.

      I hereby give my consent to Carencia Healthcare, LLC, and authorize them to provide my mental health treatment. I understand that Carencia Healthcare, LLC will explain my condition(s), foreseeable risks, and methods of treatment for my condition before treatment is provided. I authorize Carencia Healthcare, LLC, to perform any additional or different treatment that is thought necessary if, in an emergency situation, a condition is discovered that was not known previously.

      I have carefully read, and I fully understand this Consent to Treatment form and understand I will have the opportunity to discuss my condition and treatment(s) with the care provider.

    • Clear
    • Medication Consent Agreement

      In addition to our focus on lifestyle, behavioral, and perspective changes, Carencia also uses medication to address the biological aspects of health and wellness. The following information is important to review to be aware of our policies most relevant to this service.

      Education

      If we prescribe medications, we will review the risks, benefits, and alternatives, which are not always medications, at the time of your visit. We encourage you to ask questions and educate yourself, so you feel confident in the decision you make. In addition to our discussion, we encourage you to use your pharmacist as a resource to evaluate potential drug interactions with other prescriptions you might be taking. You will be provided a handout by the pharmacy and the drug manufacturer that you may review. Lastly, MedLine Plus is an online resource we recommend you use if you have any questions/concerns about your medications.

      Refill Request

      Refills are best addressed at the time of the visit; however, this is not always possible. You must understand that refill requests are your responsibility. If you are in need of a refill outside of the office visit, the requests need to be submitted to us via email or your OnPatient patient portal. We will not respond to a pharmacy’s request for refills due to many irrelevant or inappropriate requests.

      If you were unable to attend your most recent visit or had a late cancellation, we will call in a one-time, 30-day supply of that medication with no refills at your request. You will need to follow up with us for an appointment for any further refills.

      We will not provide any refills for controlled substances outside of the appointment

      Controlled Substances Monitoring/Adherence

      If you are prescribed a controlled substance, drug testing is the standard of practice and mandatory. Drug testing is performed at random, routinely, or due to suspicion. We use point-of-care (POC) urine drug screenings for visit decisions and always send off the specimen for confirmation as the standard of practice. There may be additional fees that you, the patient, may be responsible for unrelated to Carencia and are based on lab fees/insurance coverage

      Prior Authorization Requests

      If the medication we prescribe results in the insurance company/pharmacy stating you need a “prior authorization” to be completed, please inform your insurance pharmacy that we are more than happy to complete all prior authorization requests through the online service CoverMyMeds.

    • Clear
    • Communication Agreement

      Carencia utilizes email communication with our patients to improve the experience, convenience, and efficiency of your care. Email communication with Carencia is not to be used for emergency or urgent medical concerns. If you are experiencing a medical emergency contact 911 or visit your nearest emergency department.

      Uses of Email Communication

      Email communication will not be used to communicate medical or nursing treatment. If more than simple clarification of established treatment plan is requested, a consultation or office visit will be required. Email communication with Carencia is restricted to the following uses

      • Scheduling appointments (including rebooking and cancellation)
      • Providing directions (to practice location and other facilities)
      • Providing practice policies & protocols
        (e.g. privacy policy, referrals, etc.)
      • Providing general educational and health promotion electronic
        documents, resources, and links
      • Clinic newsletters and alerts/updates
      • Medication Refill Requests

      Risks of Using Electronic Communication

      Carencia cannot guarantee the security and confidentiality of electronic communications. Please consider the following risks of using email communication.

      • Despite reasonable efforts to protect the privacy and security of
        electronic communication, it is not possible to completely secure the
        information
      • Employers & online services may have a legal right to inspect & keep
        electronic communications that pass through their system
      • Electronic communications can introduce malware into a computer
        system and potentially damage or disrupt the computer, networks, and
        security settings
      • Electronic communications can be forwarded, intercepted, circulated,
        stored, or even changed without the knowledge or permission of the
        physician or the patient.
      • Even after the sender and recipient have deleted copies of electronic
        communications, back-up copies may exist on a computer system
      • Electronic communications may be disclosed in accordance with a
        duty to report or a court order
      • Electronic communication can be misdirected, resulting in increased
        risk of being received by unintended and unknown recipients
      • Electronic communication can be easier to falsify than handwritten or
        signed hard copies. It is not feasible to verify the true identity of the
        sender, or to ensure that only the recipient can read the message once
        it has been sent

      Phone Communication Practices

      Carencia is not an emergency care provider, including for
      mental health reasons. In the event of an emergent situation
      call 911.

      • Phones are only answered during clinic office hours
      • Please provide your full name and reason for call on voicemails left
      • While we strive to return voicemails on the same day, we cannot
        guarantee this turnaround time
      • Carencia will leave limited information on your voicemail

      Instructions for Email Communication

      • Reasonably limit or avoid using an employer’s or other third party’s computer
      • Inform Carencia of any changes to your email address
      • Include an appropriate and descriptive message subject line
      • Include your full name and date of birth in the body of the message
      • It is recommended not to include any attachments unless requested
        by your health care provider

      Email Communication Practices

      • Emails will only be checked during clinic office hours
      • Emails will be triaged and answered according to internal
        clinic prioritization
      • While we will strive to return all email queries within 24 hours,
        we cannot guarantee this turnaround time
      • It is the responsibility of the patient to follow up on all email
        communications
      • Any forms submitted through the website will be directed to
        hello@carencia.com, and may be reviewed and responded to by any
        of the clinic’s administrative staff
      • Communication is only granted with the email address we have on file

      Other Communication Practices

      In addition to telephone and electronic email communication,
      there are several other options to address.

      • Carencia do not communicate by way of text messages
      • Carencia does not respond to instant messaging services
      • Carencia will use messaging application or services that is offered by the current
      • Electronic Healthcare Recording service
      • When using communication through the patient portal, the same response times listed above are still followed and it is not to be used for emergencies

    • Clear
    • Notice of Privacy Practices Agreement

      This notice describes how medical information about you may be
      used and disclosed and how you can get access to this information.

      Please review it carefully.

      Overview

      Your Rights

      • Get a copy of your paper or electronic medical record
      • Correct your paper or electronic medical record
      • Request confidential communication
      • Ask us to limit the information we share
      • Get a list of those with whom we’ve shared your information
      • Get a copy of this privacy notice
      • Choose someone to act for you
      • File a complaint if you believe your privacy rights have been violated

      Your Choices

      • Tell family and friends about your condition
      • Provide disaster relief
      • Include you in a hospital directory
      • Provide mental health care
      • Market our services and sell your information
      • Raise funds

      Our Uses

      • Treat you
      • Run our organization
      • Bill for your services
      • Help with public health and safety issues
      • Do research
      • Comply with the law
      • Respond to organ and tissue donation requests
      • Work with a medical examiner or funeral director
      • Address workers’ compensation, law enforcement, and other government requests
      • Respond to lawsuits and legal actions

      Your Rights - When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

      Get an electronic or paper copy of your medical record

      • You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
      • We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

      Ask us to correct your medical record

      • You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
      • We may say “no” to your request, but we’ll tell you why in writing within 60 days.

      Request confidential communications

      • You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
      • We will say “yes” to all reasonable requests.

      Ask us to limit what we use or share

      • You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
      • If you pay for a service or health care item out-of-pocket in full, you
        can ask us not to share that information for the purpose of payment
        or our operations with your health insurer. We will say “yes” unless a
        law requires us to share that information.

      Get a list of those with whom we’ve shared information

      • You can ask for a list (accounting) of the times we’ve shared your
        health information for six years prior to the date you ask, who we
        shared it with, and why.
      • We will include all the disclosures except for those about treatment,
        payment, and health care operations, and certain other disclosures
        (such as any you asked us to make). We’ll provide one accounting a
        year for free but will charge a reasonable, cost-based fee if you ask
        for another one within 12 months.

      Get a copy of this privacy notice

      • You can ask for a paper copy of this notice at any time, even if you
        have agreed to receive the notice electronically. We will provide you
        with a paper copy promptly.

      Choose someone to act for you

      • If you have given someone medical power of attorney or if someone
        is your legal guardian, that person can exercise your rights and make
        choices about your health information.
      • We will make sure the person has this authority and can act for you
        before we take any action.

      File a complaint if you feel your rights are violated

      • You can complain if you feel we have violated your rights by
        contacting us using the information on page 1.
      • You can file a complaint with the U.S. Department of Health and
        Human Services Office for Civil Rights by sending a letter to 200
        Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-
        696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
      • We will not retaliate against you for filing a complaint

      Your Choices - For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

      In these cases, you have both the right and choice to
      tell us to:

      • Share information with your family, close friends, or others involved
        in your care
      • Share information in a disaster relief situation
      • Include your information in a hospital directory

      If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

      In these cases we never share your information unless you give us written permission:

      • Marketing purposes
      • Sale of your information
      • Most sharing of psychotherapy notes
      • In the case of fundraising:
        • We may contact you for fundraising efforts, but you can tell us not to contact you again

      Our Uses & Disclosures - How do we typically use or share your health information? We typically use or share your health information in the following ways.

      Treat you

      • We can use your health information and share it with other
        professionals who are treating you.
      • Example: A doctor treating you for an injury asks another doctor
        about your overall health condition.

      Run our organization

      • We can use and share your health information to run our practice,
        improve your care, and contact you when necessary.
      • Example: We use health information about you to manage your
        treatment and services.

      Bill for your services

      • We can use and share your health information to bill and get payment
        from health plans or other entities.
      • Example: We give information about you to your health insurance plan
        so it will pay for your services.

      How else can we use or share your health information?

      • We are allowed or required to share your information in other ways
        – usually in ways that contribute to the public good, such as public
        health and research. We have to meet many conditions in the law
        before we can share your information for these purposes
      • For more information see: www.hhs.gov/ocr/privacy/hipaa/
        understanding/consumers/index.html.

      Help with public health and safety issues

      • We can share health information about you for certain situations:
        • Preventing disease
        • Helping with product recalls
        • Reporting adverse reactions to medications
        • Reporting suspected abuse, neglect, or domestic violence
        • Preventing or reducing a serious threat to anyone’s health or safety

      Do research

      • We can use or share your information for health research

      Comply with the law

      • We will share information about you if state or federal laws require
        it, including with the Department of Health and Human Services if it
        wants to see that we’re complying with federal privacy law.

      Respond to organ and tissue donation requests

      • We can share health information about you with organ procurement
        organizations.

      Work with a medical examiner or funeral director

      • We can share health information with a coroner, medical examiner, or
        funeral director when an individual dies.

      Address workers’ compensation, law enforcement, and other
      government requests

      • We can use or share health information about you:
        • For workers’ compensation claims
        • For law enforcement purposes or with a law enforcement official
        • With health oversight agencies for activities authorized by law
        • For special government functions such as military, national security, and presidential protective services

      Respond to lawsuits and legal actions

      • We can share health information about you in response to a court or
        administrative order, or in response to a subpoena.

      Our Responsibilities

      • We are required by law to maintain the privacy and security of your
        protected health information.
      • We will let you know promptly if a breach occurs that may have
        compromised the privacy or security of your information.
      • We must follow the duties and privacy practices described in this
        notice and give you a copy of it.
      • We will not use or share your information other than as described
        here unless you tell us we can in writing. If you tell us we can, you
        may change your mind at any time. Let us know in writing if you
        change your mind.

      Changes to the Terms of this Notice

      We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.

      Other Instructions for Notice

      The Effective Date of this Notice is September 14, 2017.

      Our Privacy Official is Keirschen Maize and can be reached at 682-478-5333 or by email at keirschen.maize@maestrohealthcares.com.


      At time Carencia is not part of an OHCA (organized health care arrangement) where an agreement to provide a joint notice and share your information occurs.

      By signing this notice, I am confirming I have reviewed the information provided in its entirety. I understand that I may ask further questions and seek education from Carencia regarding Privacy Practices. I have been given a copy of this or allowed the opportunity to download.

    • Clear
    • Organized Healthcare Arrangement Agreement

      Carencia Community Collaboration
      The Carencia Community Collaboration is a partnership of independent entities to improve the flow of referral, access, and outcomes of behavioral healthcare between agencies.

      The Health Insurance Portability and Accountability Act (“HIPAA”) defines an Organized Health Care Arrangement (“OHCA”) to include, among other arrangements, an organized system of health care in which more than one covered entity participates and in which the participating covered entities hold themselves out to the public as participating in a joint arrangement and participate in certain joint activities as specified in the Privacy Regulations.

      The covered entities included in the list below, each independent of the other, have agreed to collaborate voluntarily to give coordinated high-quality care to their patients.

      As part of the Carencia Community Collaboration, the covered entities plan to participate in certain joint activities, including quality assessment and improvement activities, where the sharing of protected health information (“PHI”) on patients in the designated population may be necessary to achieve the goals of the Carencia Community Collaboration. Additionally, and when appropriate, PHI will be shared to improve the quality, coordination, and outcomes of treatment and healthcare operations.

      For the purposes of the Privacy Regulations, the covered entities qualify as an OHCA and wish to declare themselves as such for the purposes of the Carencia Community Collaboration and to enable the sharing of PHI for joint activities of the Carencia Community Collaboration. Additionally, unless the participants choose to provide individual notice, this serves as a joint notice of our public declaration.

    • Clear
    • Consent To Treatment By Student Intern Agreement

      I authorize and consent to receive services from a psychiatric-mental health nurse practitioner student intern who is currently in process of obtaining their degree and state licensure. I understand they will provide therapeutic and clinical interventions as part of their training under the supervision of fully boarded and licensed provider.

      By working with a student intern, you receive the benefit of a clinically experienced supervision team assisting in assessment and treatment planning to address your mental health concerns. Students are training and therefore are learning the skills required to be a knowledge and capable clinician, however, have not achieved this status yet independently until they have completed their program and is licensed by their respective board.

      I hereby give my written consent to have an unlicensed student intern, disclose any medical, psychological, or personal information concerning me to the supervising providers at Carencia. I have been informed that the supervising licensed provider can be contacted with concerns or questions regarding to the services rendered.

      This authorization expires on in 2 years. It may be revoked at any time by written notification Carencia, LLC.

      I have read and fully understand this Consent For Treatment by a Student Intern form.

    • Clear
    • Buprenorphine Treatment Agreement

      Addiction involving opioids, as is the case for addiction overall, is a chronic disease of brain reward, motivation, memory and related circuitry. It can be complicated by comorbid physical and psychological conditions and influenced by genetic and environmental elements.

      While no two individuals suffer from addiction in exactly the same way, most patients require acute intervention followed by appropriate disease-specific treatment and then life-long continuing care to achieve and maintain remission of illness.

      In each case, therapy should be individually tailored to address the primary illness and all comorbidities. For most, opioid use disorder treatment requires chronic disease management that includes a combination of psychotherapeutic and, often, pharmacological interventions, administered in a variety of treatment settings and over a time frame sufficient to monitor relapse, stability and remission. – ASAM, 2013.

      Educational Information

      Buprenorphine/naloxone (e.g. Suboxone, Zubsolv) is a medication to treat opiate addiction (for example: heroin, prescription opiates such as oxycodone, hydrocodone, methadone). Buprenorphine/naloxone contains the opiate narcotic analgesic medication, buprenorphine, and the opiate antagonist drug, naloxone, in a 4 to 1 (buprenorphine to naloxone) ratio. The naloxone is present in the tablet to prevent diversion to injected abuse of this medication. Injection of buprenorphine/naloxone by a person who is addicted to opiates will produce severe opiate withdrawal.

      Buprenorphine, as found in buprenorphine/naloxone, is a narcotic analgesic, and thus it can produce a ‘high’; I know that taking buprenorphine/naloxone regularly can lead to physical dependence and addiction, and that if I were to abruptly stop taking buprenorphine/naloxone after a period of regular use, I could experience symptoms of opiate withdrawal.

      Combining buprenorphine/naloxone with benzodiazepine (sedative or tranquilizer) medications (including but not limited to Valium, Klonopin, Ativan, Xanax, Librium, Serax) has been associated with severe adverse events and even death. I also understand that I should not drink alcohol with buprenorphine/naloxone since it could possibly interact with buprenorphine/naloxone to produce medical adverse events such as reduced breathing or impaired thinking.

      Practice Policies

      • We do not prematurely refill buprenorphine supplies when it is unexpected.
      • We require buprenorphine supply to be brought to each visit or requested by your prescriber, often to be counted.
      • We use drug testing on all patients taking buprenorphine as often as every visit.
      • We require weekly visits at first and will move to no longer then monthly visit based on progress in recovery.

      Patient Responsibilities

      • I agree to report my history and my symptoms honestly to treatment staff. I also agree to inform treatment staff of all other physicians and dentists whom I am seeing; of all prescription and non prescription drugs I am taking; of any alcohol or street drugs I have recently been using; and whether I have become pregnant or have developed hepatitis.
      • I agree to cooperate with urine drug testing whenever requested by Maestro Healthcare staff, to confirm if I have been using any alcohol, prescription drugs, or street drugs.
      • I agree not to use benzodiazepine medications or to drink alcohol while taking buprenorphine/naloxone and I understand that my prescriber may end my treatment with buprenorphine if I violate this term of the treatment agreement.
      • I agree that buprenorphine/naloxone is to be placed under the tongue for it to dissolve and be absorbed, and that it should never be injected or taken IV.
      • I agree buprenorphine/naloxone is a powerful narcotic and federally controlled substance. The drug must be protected from theft or unauthorized use (including accidental ingestion by children) at all times and shall not be sold, shared, or traded.
      • I agree that if my buprenorphine/naloxone pills are swallowed by anyone besides me, I will call 911 or Poison Control at 1-800-222-1222 immediately and I will take the person to the hospital.
      • I agree that if my prescriber recommends that my home supplies of buprenorphine/naloxone should be kept in the care of a responsible member of my family or another third party, I will abide by such recommendations.
      • I agree that if there has been a theft of my medications, I will report this to the police and will bring a copy of the police report to my next Maestro Healthcare visit.
      • I understand in the event your buprenorphine is lost, stolen, or prematurely ran out, the prescriber will likely not refill or provide make-up doses which could result in withdrawal.
      • I agree adjusting buprenorphine doses without a prescriber’s order to do so could result in termination of care.
      • I agree that I will not drive a motor vehicle or use power tools or other dangerous machinery during my first days of taking buprenorphine/naloxone. This also mean I will arrange transportation to and from the prescriber’s office during this time.
      • I agree not to use any illicit drug and specifically other opioids, benzodiazepines, or alcohol while I am being treated with buprenorphine
      • I agree to use protected sex or a form of birth control while taking buprenorphine/naloxone due to the unknown and possible safety of this drug during pregnancy. I also agree to tell my prescriber immediately of being aware I am pregnant.
      • I agree that medication management of addiction with buprenorphine, as found in buprenorphine/naloxone, is only one part of the treatment of my addiction, and I agree to participate in a regular program of professional counseling and or peer support (e.g. 12 steps) while being treated with buprenorphine/naloxone.
      • I agree that the support of loved ones is an important part of recovery, and I agree to invite significant persons in my life to participate in my treatment.
      • I agree that I will be open and honest with my prescriber and inform treatment staff about cravings, potential for relapse to the extent that I am aware of such, and specifically about any relapse which has occurred --before a drug test result shows it.
      • I agree to keep appointments and let appropriate staff know if I will be unable to show up as scheduled.
      • I understand that if I relapse or miss appointments then I will return to weekly visits until assurance in my recovery is reestablished. I must call 24 hours prior to canceling an appointment. If I miss an appointment without contacting my provider: I may be asked to return to more frequent visits, may not have my medication refilled until I am seen again, and I may be discharged.
      • I understand that the prescriber will not be available to prescribe medication during outside of office hours. It is my responsibility to call my provider at least 2 (two) business days in advance of running out of medications.
      • I understand that if I am not seen in the office as prescribed by my provider, I will be unable to obtain my prescription and could be discharged for services.
      • I understand that my prescription will need to be filled immediately following my appointment while our staff is still available to take care of any questions or issues at the pharmacy

    • Clear
    • Vivitrol Treatment Agreement

      Addiction involving opioids, as is the case for addiction overall, is a chronic disease of brain reward, motivation, memory, and related circuitry. It can be complicated by comorbid physical and psychological conditions and influenced by genetic and environmental elements. While no two individuals suffer from addiction in exactly the same way, most patients require acute intervention followed by appropriate disease-specific treatment and then life-long continuing care to achieve and maintain remission of illness. In each case, therapy should be individually tailored to address the primary illness and all comorbidities. For most, opioid use disorder treatment requires chronic disease management that includes a combination of psychotherapeutic and, often, pharmacological interventions, administered in a variety of treatment settings and over a time frame sufficient to monitor relapse, stability and remission. – ASAM, 2013.

      Vivitrol is indicated for the treatment of relapse prevention in patients struggling with opioid dependence. Along with opioid dependence, Vivitrol is also indicated for the treatment of alcohol dependence in patients that are able to maintain sobriety in an outpatient setting. To gain the most benefit from treatment with Vivitrol patients must engage in concurrent counseling and support services.

      Educational Information

      Naltrexone Extended Release Injectable Suspension (Vivitrol) is a prescription medicine used for treating alcohol use disorders and opioid use disorders. To have the most effect from Vivitrol treatment, you will want to add other services for substance use disorders such as recovery programs and counseling.

      The most important information for you to know about Vivitrol:
      1. Risk of Opioid Overdose. Since Vivitrol blocks the effects of
      opioids, overdose can occur when someone tries to overcome the
      blocking effects by taking large doses of opioids. Also, the risk
      overdose increases when it is close to the time that your next Vivitrol
      dose is due, if you miss a dose, and after you stop Vivitrol treatment
      if you attempt to use opioids in the same amounts that you have
      used in the past because you may now be more sensitive to the
      effects of opioids.
      2. Sudden Opioid Withdrawal. To avoid this, you must not be
      currently taking any opioids (street drugs, prescription pain
      medicine, or any cough, cold, or diarrhea medications that contain
      opioids). You should avoid opioids for at least 7 – 14 days prior to
      starting Vivitrol treatment.
      3. Severe Injection Site Reaction. There have been reports of
      severe injection site reactions that have required surgery. If you are
      concerned about a reaction at the injection site, if it gets worse over
      time, or if it doesn’t improve in two weeks, you need to notify your
      healthcare provider. You also need to notify your healthcare provider
      if you notice any of the following at the injection site: intense pain,
      the area feels hard, large area of swelling, lumps, blisters, an open
      wound, or a dark scab.
      4. Liver Damage or Hepatitis. Vivitrol can cause liver damage or
      hepatitis. You need to report any of the following symptoms to your
      healthcare provider: stomach pain lasting for longer than a couple of
      days, dark urine, yellowing of the whites of your eyes, or increased
      tiredness.

      The most common side effects of Vivitrol may include:

      • Nausea (experienced by 33% of patients) which usually resolves within a few days of the injections and is less likely to happen with future injections
      • Sleepiness (4%)
      • Headaches (25%)
      • Dizziness (13%)
      • Vomiting (14%)
      • Decreased appetite (14%)
      • Painful joints (12%)
      • Muscle cramps (8%)
      • Cold symptoms (11%)
      • Trouble sleeping (14%)
      • Toothache

      The more serious side effects:
      1. Depressed Mood. Notify your healthcare provider immediately
      or go to the nearest emergency room if you start to have suicidal
      thoughts. Notify your healthcare provider if you begin to experience
      any of the following symptoms of depression: feeling sad, crying
      frequently, feeling helpless/hopeless, feeling tired all the time,
      increased irritability or aggression, sleeping a lot more or a lot less
      than normal, change in body weight, eating a lot more or eating a lot
      less than normal, or difficulty paying attention.
      2. Pneumonia. Vivitrol injections can cause pneumonia due to
      an allergic reaction that may require hospitalization. Notify your
      healthcare provider if you experience the following symptoms:
      wheezing, shortness of breath, and coughing.
      3. Serious Allergic Reaction. Patients can experience a severe
      allergic reaction after receiving Vivitrol. Notify your healthcare
      provider immediately if you have any of the following symptoms: a
      skin rash, dizziness, chest pain, trouble breathing or wheezing, or
      swelling of your face, eyes, mouth, or tongue.

      Links:
      Patient information on Vivitrol
      Vivitrol Brochure
      Vivitrol Support Services
      Contact Vivitrol
      Vivitrol Package Insert

      Practice Policies

      • We have a coordination of care fee of $15 per month that assists us in the time spent processing enrollment, patient assistance, monthly communication with pharmacy for shipment, and other needed services.
      • Due to our inability to return the injections once they have shipped, if for any reason you stop taking Vivitrol either by notification of desire to discontinue or not attending visits as examples, we will use the injections as samples for other patients.
      • All patients that take Vivitrol will need a trial of oral naltrexone to confirm tolerability unless a previous treatment has already confirmed this and a lack of adverse reaction or allergy.
      • When indicated, patients will need labs before starting vivitrol/naltrexone to evaluate and have a record of baseline results to compare against future labs. Costs associated with labs are the patient’s responsibility and not associated with Carencia

      Patient Responsibilities

      • Before you receive each injection of Vivitrol, tell your healthcare provider if you have any of the following: liver problems, use of opioids in the last 14 days, have hemophilia or other bleeding disorders, have any medical problems, have kidney problems, are pregnant or becoming pregnant, or are breastfeeding.
      • Whenever you need medical treatment, tell the treating healthcare provider that you are receiving Vivitrol injections and when you got your last dose.
      • I will call my healthcare provider if I notice any of the following at the injection site: Intense pain, large area or swelling, lumps, blisters, hardening of the area, open wound, or a dark scab.
      • I will keep the Vivitrol identification and notification card on myself in case of emergency.
      • I will tell my other healthcare providers of my use of Vivitrol.
      • I will abstain from using opioid medications unless under the guidance or supervision of a medical provider that is aware of my use of naltrexone.
      • I will keep the specialty pharmacy information available to me and understand it is my responsibility to contact them if they do not contact me in order to authorize my shipment of Vivitrol to providers office at least 1 week prior to appointment.
      • I understand that if I decline the injection, or am no longer taking Vivitrol from this office which includes not making appointments, any shipments to the providers office of Vivitrol or remaining doses on hand, will be deemed as samples for other potential patients 1 month after the injection was received by the office.

      By Signing Below

      • I certify that I have read all of the information indicated above, and that I understand the side effects, as well as my obligations regarding taking Vivitrol.
      • I voluntarily consent to take Vivitrol as part of treatment plan.
      • I voluntarily agree to ongoing counseling and treatment as part of the Vivitrol treatment program

    • Clear
    • Clear
    • Clear
    • Clear
    • Should be Empty:

    Complete wellness is within reach.
    Let’s find your path to empowerment.

    Reach Out
    • Conditions
    • Services
    • About
    • Coverage & Fees
    • Locations
    • F.A.Q.
    • Conditions
    • Services
    • About
    • Coverage & Fees
    • Locations
    • F.A.Q.
    • How It Works
    • Current Patients
    • Education
    • Careers
    • Carencia Cares
    • How It Works
    • Current Patients
    • Education
    • Careers
    • Carencia Cares
    • Contact
    • Referrals
    • Privacy Policy
    • Terms and Conditions
    • Site and Branding: The Cooper Studio
    • Contact
    • Referrals
    • Privacy Policy
    • Terms and Conditions
    • Site and Branding: The Cooper Studio

    Let's stay in touch.

    By clicking "Submit" below, I acknowledge that you have read, understood, and accepted the Privacy Policy (including sensitive data processing) and Terms of Use.
    Copyright © 2024 Carencia Mental Healthcare

    View Locations

    Instagram | Facebook | LinkedIn