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While you wait, you can read some of our frequently asked questions or some of our educational posts.

Having Trouble Connecting?

Check your internet connection: Ensure you have a stable internet connection with sufficient bandwidth to support video calls.
Restart the Teams app: Close and reopen the Teams application.
Verify audio and video settings: Check your microphone and speaker settings within Teams, and make sure your camera is properly selected and functioning.
Update Teams application: Check for updates and install the latest version of Microsoft Teams.
Check device settings: Ensure your device’s audio and video settings are configured correctly. Check for any permission prompts
Restart your device.

Test your microphone and camera: Use the built-in test call feature in Teams to check if your audio and video are working properly.
Join the meeting via web browser: Try accessing the meeting through the Teams web app to isolate if the issue is specific to your desktop application.
Clear Teams cache: Clear the cache of the Teams application to potentially resolve temporary issues.
Check for network restrictions: Ensure your network firewall isn’t blocking Teams communication.
Check for conflicting applications: Close any other applications that might be interfering with Teams.

Still having trouble? Contact us at careteam@carencia.com.