What insurance(s) does Carencia accept?
Carencia is in-network with BlueCross BlueShield PPO, Cigna PPO, Aetna PPO, United Healthcare PPO policies. We are also able to serve you if you do not have health insurance or have a policy we are not in-network with as a cash pay client.
Do you offer self-pay options for clients who do not have insurance?
Yes, we offer self-pay options for clients who do not have insurance.
Are you licensed to practice in multiple states?
Yes, we are currently licensed to practice in four states: Texas, South Dakota, Colorado, and New Mexico. Our in-person services are available at our location in Arlington, TX, while our online services are available to individuals located in all locations.
I need a Superbill or specific receipt from a recent visit for my insurance or for my personal records. How do I obtain this?
You may email billing@carencia.com and we will send you this information
I need to update my insurance information that Carencia has on file. How do I do this?
You may email billing@carencia.com with a photo of the front and back of your new insurance, and we will update your information in our system.
Carencia informed me that my plan states I have “coordination of benefits issues” and they have not paid for my visits. What does this mean?
Coordination of Benefits visit denials usually mean that your insurance plan is not convinced that they should be the primary payor of your visit. This often means they believe you have other insurance coverage that should be covering instead of them. They will send you paperwork or you can give your plan a call to […]
Why did my insurance deny paying for my visit?
Insurance may deny a visit for multiple reasons. The most common reasons include: your plan turned out to be out-of-network with Carencia, your plan has requested information from you to verify coverage and they have not received a response (this is called coordination of benefits), or your policy termed for the date of service. When […]
What if my insurance doesn’t cover my visit?
Any visits not covered by insurance are patient responsibility to pay out of pocket
How will I know what to pay for my visit?
Carencia will provide you with a good faith estimate based on our eligibility check of your coverage at the time of your visit. We always recommend that for further verification you may call your plan or visit your insurance portal to verify your copay, deductible, or coinsurance for an in-network specialist visit.
How will I know if my insurance is in-network?
Carencia does not accept HMO policies at this time. If you are unsure whether you have a PPO or an HMO policy, or whether your behavioral health benefit is in-network, we recommend that you call your plan to confirm. Carencia will attempt to confirm on our end prior to your appointment, but we always recommend […]